Help

Support

Something not working, or a question the answers below don’t cover? Email support@blueprintos.io. We answer within two working days.

It helps to include your iPhone model, your iOS version and what you were doing when the problem happened.

Common questions

Notifications aren’t loud, or aren’t showing

The trumpet only works if iOS lets it through. Check these in order:

Ringer volume. Notification sounds follow the ringer, not media volume. Turn it up in Settings › Sounds & Haptics, and make sure the silent switch or Action button isn’t set to silent.
Notification settings. Go to Settings › Notifications › BlueprintOS and turn on Allow Notifications, Sounds, Badges and Banners.
Time-sensitive. In the same screen, make sure Time Sensitive Notifications is on.
Focus modes. If you use a Focus (Sleep, Work, Do Not Disturb), open it in Settings › Focus and add BlueprintOS under Allowed Apps.

How do I restore my purchase?

In the app, go to Profile › Settings › BlueprintOS Pro › Restore purchases. Make sure you’re signed in with the same Apple Account you bought with.

How do I cancel?

Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, choose BlueprintOS Pro and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Pro until the end of the period you’ve paid for.

Why does a plan need Pro?

Plans, menus and workouts are written by an AI model, and every generation costs real money to run. Pro covers that cost.

Where does my data live?

On your iPhone. There’s no account and no cloud copy held by us. Once a week the app saves a backup to Files › On My iPhone › BlueprintOS. See the privacy policy for exactly what is sent when you use a Pro feature.

How do I start over?

Delete the app and reinstall it for a clean slate — this removes everything stored in the app, so save a copy of a backup file first if you might want it. To go back to an earlier point instead, restore a backup from Settings › Backup in the app.